Personal Assistant Services B. Ashley Cramer Leverage your time and productivity, now you really can be in two places at once! FREE estimate-Call Now! I have 23 years of corporate office experience within the financial services and student loan industry. I was are source person for customer service representatives; I resolved problems on individual accounts and answered representatives questions. I took transferred calls due to problem accounts or frustrated borrowers. And I met with borrowers who had questions regarding their loans. I also conducted research from requests submitted by customer service representatives.